Rules and Regulations
Our purpose at The Dog House is to provide a safe, fun, and stimulating environment for all of our guests and staff. To ensure the safety and health of your pet, our other clients, their owners, and our employees, we require all of our guests to comply with the following Rules and Regulations.
HEALTH: All pets must be in good health. Owners must certify that their pet(s) are in good health and have not been ill in the past 30 days. On admission all pets must be free from any condition that have the potential to jeopardize other guests. Pets who have been ill with a communicable condition in the last 30 days will require a veterinarian certification of health to be admitted or readmitted. All pets must be spayed or neutered unless prior arrangements have been made. Please note that we generally cannot accommodate unfixed dogs over a year old.
VACCINATIONS: All pets must have up-to-date vaccinations. Owners must submit written proof from their veterinarian that their pet received Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvovirus, Rabies, and Bordetella vaccinations within the past year (or within the past 3 years for Rabies). The Dog House does not currently require the canine influenza vaccine (though it is encouraged), but influenza or other additional vaccinations may be added to these requirements for the protection of pets and humans. The Dog House requires proof of updated vaccinations upon expiration (typically annually and, for Rabies shots, every three years).
FLEA AND TICK PREVENTION: All pets must be on a flea and tick preventative. If any fleas or ticks are discovered on a pet during check-in or at any other time while the pet is receiving services from The Dog House, The Dog House may administer a flea bath and/or flea spot treatment at the owner’s expense.
BEHAVIOR: All pets must be non-aggressive and not resource-protective (e.g., over food, toys, or people). If a dog acts aggressively or exhibits unacceptable behavior, he/she may be separated from the other dogs. The Dog House staff may use techniques such as verbal commands, squirt bottles, citronella spray, isolation, and, in extreme cases, restraints and/or muzzles to control a dog for the safety and protection of other pet guests and humans. If, in the sole discretion of The Dog House staff, a dog is determined to be incompatible with The Dog House’s playgroup or facilities, The Dog House reserves the right to refuse to accept the dog for boarding, daycare, and/or other services.
LEASHES & COLLARS: All pets must enter and exit on a suitable leash. Dogs may be given one of The Dog House’s quick-release collars to wear while receiving services at The Dog House in The Dog House staff’s sole discretion. You consent to The Dog House staff removing your dog’s collar in the play area and either replacing with one of The Dog House’s quick-release collars or leaving it off in the play and kennel areas to prevent injury or damage.
APPLICATION: All pets must have a signed complete, up-to-date, and approved application on file.
FEES: Fees are due at time of pick-up, unless a deposit is requested in advance in The Dog House’s sole discretion.
DAYS AND HOURS: The Dog House’s hours are Monday through Friday from 6:30am to 7:30pm and Saturday and Sunday from 8:00am to 6:00pm, subject to change as posted on The Dog House’s website. Your pet may not be dropped off before opening unless prior arrangements have been made. All pets must be picked up by closing unless prior arrangements have been made. Ten minutes after closing, if your dog hasn’t been picked up and no arrangements have been made with staff, he/she/they will be boarded overnight and boarding fees will apply.
RESERVATIONS: Reservations are currently required for overnight boarding only or for unaltered dogs. Reservations for daycare and/or boarding are recommended for major holidays and summer weekends, which tend to be busy. Without reservations, The Dog House accepts guests on a first-come, first-served basis.
URGENT VETERINARIAN CARE: Please refer to the Medical Policy.
PERSONAL PROPERTY: The Dog House is not responsible or liable for any lost, stolen, or damaged personal property belonging either to pets or their owners that is left at The Dog House. This includes flea collars, activity/location trackers, ear bows, clothing, bedding, etc.
