Medical Policy

We go to great lengths to ensure the health and safety of all our guests because the safety and wellbeing of your pet(s) are very important to us.  However, in the natural course of all animals’ lives medical issues may occur.  In the event that a medical concern arises while a pet is at our facility or participating in a service that we provide it is imperative that we are immediately able to get them evaluated for medical treatment at the closest appropriate facility.  As a safeguard for your pet, and for your peace of mind, we have developed a relationship with our next-door neighbor, Wildwood Veterinary Clinic. If a member of The Dog House staff, in his or her sole discretion, has health concerns regarding your pet(s) while staying with us, your pet(s) will be taken to Wildwood for a medical exam.  We will attempt to contact you or, if we are not able to reach you, your emergency contact as soon as possible, but for the health and safety of your pet, we may seek medical attention without delay if, in our sole discretion, we believe your pet(s) may be harmed by such delay.  In a life-or-death emergency, the veterinarian will immediately proceed with reasonable treatments and diagnostics to attempt to stabilize your pet, and we will continue to attempt to contact you or your emergency contact.  In all other circumstances, where an eminent risk of death is not identified, we and Wildwood will attempt to contact you or your emergency contact with Wildwood’s recommendations based on their exam findings and no other diagnostics or treatments will be performed without you, or your agent(s), consent.